We have entered an interconnected world of boundless opportunity. Today, the existing revenue streams and customer-base does not predict or guarantee future success.
The power of the individual to express their needs and market demands is a game-changer. Business leaders must do more than deliver efficient business models. This is hygiene or required as a necessary first step for creating a business of value. 21st century leaders must create and nurture a culture that inspires credibility by going the ‘Extra Mile” and “Doing The Right Thing” from the entire staff within the company and across the ecosystem.
Prediction: High performing businesses will built on principles of honesty, accountability, responsibility, respect, support, boundaries, and trustworthiness. These principles will be put into action with every “interaction” and measured by Relationship Capital (RC).
Earning Relationship Capital (RC):
Relationship Capital (RC) is an accounting of the interactions between “entities”, including people, businesses and products. Interactions include Commitments (actions) and Perceptions (thoughts and feelings). Entities earn RC by keeping Commitments and obtaining positive Perceptions. They receive a Relationship Capital Point (RCP) for each fulfilled Commitment, and an RCP, or a fraction thereof, for each positive Perception obtained. RCPs are deposited in an RC Account under the strict control of its owner entity.
The objectives of RC are to provide a common vocabulary for relationship interactions and to account for the interactions as they occur. Accordingly, RC uses a “standard-in-the-cloud” platform to enable entities to engage in interactions and capture RCPs in near real time. The platform is provided by RNIA, an independent body.
RC is radical common sense philosophy and operating model for credible success that blends the emotional with the logical with every interaction on-line and off!
-Rob Peters
