Comments for http://www.standardoftrust.com Prosper with Relationship Capital (RC) Measurement Solutions Mon, 21 Nov 2011 14:13:10 +0000 hourly 1 http://wordpress.org/?v=3.3.2 Comment on People or Virtual Software Agents: Which will be more Trusted and Invested in? by Dirk Jan Dokman http://www.standardoftrust.com/?p=3581#comment-1312 Dirk Jan Dokman Mon, 21 Nov 2011 14:13:10 +0000 http://www.standardoftrust.com/?p=3581#comment-1312 Hi, as a leading vendor of automated customer contact, I do agree with you that a virtual software agent can not give more empathy or motivational ability than a human. But a virtual agent can definitely give more empathy and motivational ability than the current FAQ-selfservice systems which are in use now. A virtual agent can take away pressure of a contact center, so the live agents can focus on the type of contacts where emphasis and motivation is needed. A virtual agent should focus on bringing relevant information to a customer online and should be channeling some customers to live contact. You can discuss these subjects any time. also on Twitter @dirkjandokman Hi, as a leading vendor of automated customer contact, I do agree with you that a virtual software agent can not give more empathy or motivational ability than a human. But a virtual agent can definitely give more empathy and motivational ability than the current FAQ-selfservice systems which are in use now. A virtual agent can take away pressure of a contact center, so the live agents can focus on the type of contacts where emphasis and motivation is needed. A virtual agent should focus on bringing relevant information to a customer online and should be channeling some customers to live contact. You can discuss these subjects any time. also on Twitter @dirkjandokman

]]> Comment on Guaranteed or Your Relationship Capital (RC) Back! by Richard White http://www.standardoftrust.com/?p=1237#comment-650 Richard White Wed, 27 Apr 2011 14:23:55 +0000 http://www.standardoftrust.com/?p=1237#comment-650 Nice idea Rob It got me thinking that the relationship capital is only ever on loan to us. It can be taken back at any time. I have never heard of a relationship capital black list but in business networking circles there is often talk about people who do not honour their commitments. Best wishes Richard White Author of 'The Accidental Salesman Networking Survival Guide' Nice idea Rob

It got me thinking that the relationship capital is only ever on loan to us. It can be taken back at any time.

I have never heard of a relationship capital black list but in business networking circles there is often talk about people who do not honour their commitments.

Best wishes

Richard White
Author of ‘The Accidental Salesman Networking Survival Guide’

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