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Monthly Archives: April 2011
Capture Your Relationship Capital (RC) to Deepen Client Relationships
Tweet As more and more client interactions takes place on-line, it is important that companies capture, measure, and utilize their Relationship Capital (RC) to deepen client relationships. A Relationship Capital Interaction is an open industry standard process that scores kept-commitments … Continue reading
Posted in Articles, influence, Newsflash, Uncategorized
Tagged collaboration, commitment, education, Honesty, influence, Innovation, intangible, Interlocking, leadership, management, reputation, sales, service, social analytics, Social Capital, trends, trust
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The Art and Science of Earning and Spending Your Relationship Capital (RC)
Tweet With the incredible adoption of smart phones and common-trusted standards for social interactions, we now have the opportunity to create a new digital currency or Relationship Capital (RC). Developing strong relationships off-line and on-line has never been more important … Continue reading
Posted in Articles, influence, Newsflash, Uncategorized
Tagged commitment, influence, leadership, Relationship Capital, sales, social analytics, Social Capital, Social CRM, standards, trends, trust
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